Definitions and Interpretation

“Guest” means the person making the booking and/or staying at the Hotel.
“Hotel” means the property which the Guest selects for accommodation.

Article 1 (Applicability)

1. Contracts for accommodation and related agreements to be entered into between the Hotel and the Guest shall be subject to these Terms and Conditions. Any matters not provided herein shall be governed by laws and regulations or generally accepted practices.
2. Notwithstanding the preceding paragraph, in case the Hotel entered into special conditions with the Guest insofar as such special conditions do not violate any laws and regulations and generally accepted practices, the special contract shall prevail over these Terms and Conditions.

Article 2 (Application for Accommodation Contract)

1. The Guest, who intends to apply for the Accommodation Contract with the Hotel, shall notify the Hotel of the following matters:
1. Name of the Guest and contact information
2. Time and date for check-in and check-out
3. Accommodation plan for which the Guest wishes to apply
4. Other information deemed as necessary by the Hotel
2. If the Guest requests to extend his, her or its stay beyond the check-out date in item (2) of preceding paragraph, it shall be deemed that the Guest applied for the new Accommodation Contract at the time when such request has been made.
3. The Guest’s request for accommodation plan in item (3) of paragraph 1 shall be specified only at the time when the Guest applies for the Accommodation Contract. If the Guest subsequently requests for an accommodation plan which is different from the accommodation plan requested by the Guest at the time of application for the Accommodation Contract, the Guest shall apply for the new Accommodation Contract after cancelling the existing Accommodation Contract.
4. The Guest shall apply for the Accommodation Contract agreeing that the Guest shall not transfer the Accommodation Contract or reservation for accommodation to any third party without the Hotel’s consent.

Article 3 (Execution of Accommodation Contract)

1. The Accommodation Contract shall be deemed to have been executed when the Hotel accepts the application under Article 2; provided, however, that depending on the accommodation plan, the Accommodation Contract shall be deemed to have been executed when the Guest makes advance payment after the application and the Hotel confirms the receipt of such payment. Notwithstanding the foregoing, the same shall not apply if it has been proven that the Hotel had not accepted the application.

Article 4 (Refusal of Accommodation Contract)

1. There may be times when the Hotel will not agree to execute the Accommodation Contract under any of the following cases:
   1. When the application for accommodation does not conform to these Terms and Conditions.
   2. When there is no vacancy since the Hotel is fully booked.
   3. When the Guest, who wishes to stay at or use the Hotel is deemed to fall under any of the following:
   4. 1. anorganizedcrimegroup(“OrganizedCrimeGroup”)asprescribedinArticle2,Item2 of Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991) (“Act”), member of Organized Crime Group (“Organized Crime Group Member”) as prescribed in Article 2, Item 6 of Act, associated member of Organized Crime Group, person related to Organized Crime Group or other anti-social force
      2. an entity or other organization whose business activity has been controlled by Organized Crime Group or Organized Crime Group Member
      3. an entity which has a director or officer who falls under Organized Crime Group Member
   5. When the Guest wishing to stay at the Hotel is deemed to be at the risk of engaging in any act which is in violation of laws and regulations or any act which goes against the public order or good morals in connection with his, her or its stay.
   6. When the Guest wishing to stay at the Hotel is using disturbing language or behavior to other Guests.
   7. When it becomes clear that the Guest wishing to stay at the Hotel is a person carrying an infectious disease.
   8. When the Guest makes a violent demand to the Hotel or demands the Hotel for unreasonable burden.
   9. When the Hotel is unable to provide accommodation due to natural disaster, malfunction of facilities or any other unavoidable reasons.
   10. When the Guest wishing to stay at the Hotel is deemed to be at the risk of not complying with the Hotel Regulations as prescribed by the Hotel within the Hotel.
   11. When the circumstances are applicable to the Hotel Business Act of Japan.

Article 5 (Cancellation of Accommodation Contract)

1. The Guest shall be entitled to cancel the Accommodation Contract with a notice to the Hotel.
2. If the Guest cancels all or part of the Accommodation Contract for any reason attributable to the Guest, the Guest shall pay cancellation fee in accordance with the cancellation policy presented by the Hotel at the time of the Accommodation Contract application.
3. If the Guest does not arrive at the Hotel without prior communication by 6:00 PM on the day of their reservation (or one hour past the explicitly stated arrival time if provided), the Accommodation Contract may be deemed as being cancelled by the Guest.
4. The Hotel shall have the right to cancel the Accommodation Contract under any of the following cases:
1. When the Guest is deemed to be at the risk of engaging in, or has engaged in, any act which is in violation of laws and regulations or any act which goes against the public order or good morals in connection with his, her or its stay.
2. When it becomes clear that the Guest wishing to stay at the Hotel is a person carrying an infectious disease.
3. When the Hotel is unable to provide accommodation due to natural disaster, malfunction of
   facilities or any other unavoidable reasons.
4. When the Guest who wishes to stay at or use the Hotel is deemed to fall under any of the
   following:
5. 1. an Organized Crime Group, Organized Crime Group Member, associated member of Organized Crime Group, person related to Organized Crime Group or other anti-social force
   2. an entity or other organization whose business activity has been controlled by Organized Crime Group or Organized Crime Group Member
   3. an entity which has a director or officer who falls under Organized Crime Group Member
6. When the Guest makes an unreasonable coercive demand to the Hotel or its staff, including violence, threats or extortion, or demands the Hotel or its staff for unreasonable burden.
7. When the Guest does not comply with the prohibited matters prescribed in the Hotel Regulations prescribed by the Hotel.
8. When the circumstances are applicable to the Hotel Business Act of Japan.
9. When a minor stays at the Hotel without obtaining permission from the minor’s guardian.
5. When the Hotel cannot accommodate the Guest for a reason provided under paragraph 1 of this Article 6. The Hotel will not make charges for the accommodations or services that has not been provided for the Guest.

Article 6 (Registration for Accommodation)

1. The Guest shall register the following matters with the Hotel on the check-in date:
   1. Name, age, gender, address, telephone number and occupation of the Guest
   2. Nationality, passport number, and port and date of entry into Japan if the Guest is a foreigner who is not a mid or long-term resident of Japan
   3. Date and scheduled time of departure
   4. Other matters deemed as necessary by the Hotel
2. When the Guest intends to make payment for the charges mentioned in Article 9 using methods other than currency, such as accommodation vouchers or credit cards, the Guest shall present these in advance as part of the registration process as described in the preceding paragraph.

Article 7 (Available Time of Guest Room)

1. The Guest shall be entitled to use the guest room between the check-in time and check-out time as prescribed in each Accommodation Contract.

Article 8 (Compliance with Hotel Regulations)

1. The Guest is required to adhere to the Hotel Regulations established by the Hotel, as posted within the Hotel premises.

Article 9 (Payment)

1. The breakdown of accommodation fee shall be as follows:
   Accommodation fee, additional fee, tax and service fee
2. The Guest shall pay the accommodation fee to the Hotel at the time of Guest’s departure or upon Hotel’s request in Japanese currency through methods accepted by the Hotel such as cash and credit card.
The Guest shall pay the accommodation fee even if the Guest voluntarily does not stay at the Hotel after the Hotel has made the guest room available to the Guest.

Article 10 (Guest’s Liability)

1. If the Hotel incurs any damages due to the Guest’s intentional misconduct or negligence, the Guest shall compensate the Hotel for such damages.

Article 11 (Cases Where the Contracted Room Is Unavailable)

1. If the Hotel is unable to provide the Guest with the contracted room, the Hotel will, with the consent of the Guest, make an effort to arrange other accommodations under the same conditions as far as possible.
2. If, despite the provisions of the preceding paragraph, the Hotel is unable to find other accommodation, the Hotel will pay the Guest a compensation fee equivalent to the penalty (up to the full amount of the room charge), which will be applied to the amount of compensation for damages. However, if there is no reason attributable to the hotel for not being able to provide a room, no compensation shall be paid.

Article 12 (Handling of Deposited Items)

1. When the Guest experiences loss, damage, or other harm to items, cash, or valuables deposited with the Hotel due to the intentional or negligent actions of the Hotel, the Hotel will compensate for such damages. However, for items for which the Guest did not provide prior disclosure of their type and value, the Hotel's liability for compensation is limited to 150,000 yen.

Article 13 (Luggage and Personal Belonging of Guest)

1. If the Guest’s luggage arrives at the Hotel prior to the Guest’s arrival, it will be stored responsibly only if the Hotel has given prior approval, and it will be handed over to the Guest upon check in.
2. If the Guest leaves his, her or its luggage or personal belonging behind without the Hotel’s approval after the Guest has checked out, it will be stored for a certain period at the Hotel and discarded in accordance with the Lost Property Act of Japan.

Article 14 (Responsibility for Parking Facility)

1. When the Guest uses the Hotel's parking facility, whether or not the Guest deposit the vehicle's keys, the Hotel merely provides the parking space and does not assume responsibility for the management of the vehicle. However, in cases where damage is caused due to intentional or negligent actions by the Hotel in the management of the parking facility, the Hotel shall be liable for compensation.

Article 15 (Entry into Guest Room)

1. There may be cases where the Hotel will enter the guest room without the Guest’s permission even after the Guest has checked in under any of the following cases:
1. When the Hotel provides its service such as cleaning or room service
2. When it is deemed that the Guest is at the risk of engaging in, or has engaged in, any act which is in violation of laws and regulations or any act which goes against the public order or good morals.
3. When it is determined that the entry into the guest room is necessary in accordance with the instructions of police or firefighter.
4. When it is determined that the entry into the guest room is necessary in order to protect building or facility of the Hotel.
5. When the Hotel has determined that the entry into the guest room is necessary in order to confirm or ensure safety of the Guest.

These terms and conditions may be subject to change without prior notice through notification by the Hotel in a manner it deems appropriate.

Published on 8 September 2023