General Terms and Conditions for Accommodation Contract
Article 1 (Scope of Application)
- Contracts for accommodation and related agreements to be entered into between the Hotel andthe Guest shall be subject to these Terms and Conditions. Any matters not provided herein shallbe governed by laws and regulations or generally-accepted practices.
- Notwithstanding the preceding paragraph, in case the Hotel entered into special conditions withthe Guest insofar as such special conditions do not violate any laws and regulations andgenerally-accepted practices, the special contract shall prevail over these Terms and Conditions.
Article 2 (Application for Accommodation Contract)
- The Guest, who intends to apply for an accommodation contract with the Hotel, shall notify theHotel of the following matters:
- Name of Guest and his, her or its contact information;
- Time and date for check-in and check-out;
- Accommodation plan for which the Guest wishes to apply; and
- Other information deemed as necessary by the Hotel.
- If the Guest requests to extend his, her or its stay beyond the check-out date in item (2) of preceding paragraph, it shall be deemed that the Guest applied for a new accommodation contract at the time when such request has been made.
- The Guest’s request for accommodation plan in item (3) of paragraph 1 shall be specified only at the time when the Guest applies for accommodation contract. If the Guest subsequently requests for an accommodation plan which is different from the accommodation plan requested by the Guest at the time of application for accommodation contract, the Guest shall apply for a new accommodation contract after cancelling the existing accommodation contract.
- The Guest shall apply for an accommodation contract agreeing that the Guest shall not transfer accommodation contract or reservation for accommodation to any third party without the Hotel’s consent.
Article 3(Execution of Accommodation Contract, etc.)
- Accommodation contract shall be deemed to have been executed when the Hotel accepts the application under Article 2; provided, however, that depending on the accommodation plan, the accommodation contract shall be deemed to have been executed when the Guest makes advance payment after the application and the Hotel confirms the receipt of such payment. Notwithstanding the foregoing, the same shall not apply if it has been proven that the Hotel had not accepted the application.
Article 4 (Refusal to Execute the Accommodation Contract)
- There may be times when the Hotel will not agree to execute an accommodation contract under any of the following cases:
- When the application for accommodation does not conform to these Terms and Conditions;
- When there is no vacancy because the Hotel is fully booked;
- When the Guest, who wishes to stay at or use the Hotel is deemed to fall under any of the following:
- an organized crime group (“Organized Crime Group”) as prescribed in Article 2, Item 2 of Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991) (“Act”), member of Organized Crime Group (“Organized Crime Group Member”) as prescribed in Article 2, Item 6 of Act, associated member of Organized Crime Group, person related to Organized Crime Group or other anti-social force;
- an entity or other organization whose business activity has been controlled by Organized Crime Group or Organized Crime Group Member; or
- an entity which has a director or officer who falls under Organized Crime Group Member;
- When the Guest wishing to stay at the Hotel is deemed to be at the risk of engaging in any act which is in violation of laws and regulations or any act which goes against the public order or good morals in connection with his, her or its stay;
- When the Guest wishing to stay at the Hotel is using disturbing language or behavior to other guests;
- When it becomes clear that the Guest wishing to stay at the Hotel is a person carrying an infectious disease;
- When the Guest makes a violent demand to the Hotel or demands the Hotel for unreasonable burden;
- When the Hotel is unable to provide accommodation due to natural disaster, malfunction of facilities or any other unavoidable reasons;
- When the Guest wishing to stay at the Hotel is deemed to be at the risk of not complying with the Hotel Regulations as prescribed by the Hotel within the Hotel; or
- When the circumstances fall under any provision of Ordinance for Enforcement of the Inns and Hotels Act which is applicable to the Hotel.
Article 5 (Guest’s Right to Cancel the Accommodation Contract)
- The Guest shall be entitled to cancel the accommodation contract with a notice to the Hotel.
- If the Guest cancels all or part of accommodation contract for any reason attributable to the Guest, the Guest shall pay cancellation fee in accordance with the cancellation provisions which the Hotel provided to the Guest at the time of Guest’s application for such accommodation contract.
- If the Guest does not arrive at the Hotel by 6 pm of check-in date (or by midnight if the accommodation contract does not include dinner) without an advance notice, the accommodation contract may be deemed as being cancelled by the Guest.
Article 6 (Hotel’s Right to Cancel the Accommodation Contract)
- The Hotel shall have the right to cancel the accommodation contract under any of the following cases:
- When the Guest is deemed to be at the risk of engaging in, or has engaged in, any act which is in violation of laws and regulations or any act which goes against the public order or good morals in connection with his, her or its stay;
- When it becomes clear that the Guest wishing to stay at the Hotel is a person carrying an infectious disease;
- When the Hotel is unable to provide accommodation due to natural disaster, malfunction of facilities or any other unavoidable reasons;
- When the Guest who wishes to stay at or use the Hotel is deemed to fall under any of the following:
- an Organized Crime Group, Organized Crime Group Member, associated member of Organized Crime Group, person related to Organized Crime Group or other anti-social force;
- an entity or other organization whose business activity has been controlled by Organized Crime Group or Organized Crime Group Member; or
- an entity which has a director or officer who falls under Organized Crime Group Member;
- When the Guest makes an unreasonable coercive demand to the Hotel or its staff, including violence, threats or extortion, or demands the Hotel or its staff for unreasonable burden;
- When the Guest does not comply with the prohibited matters prescribed in the Hotel Regulations prescribed by the Hotel; or
- When the circumstances fall under any provision of Ordinance for Enforcement of the Inns and Hotels Act which is applicable to the Hotel.
- When a minor stays at the Hotel without obtaining permission from his/her guardian.
- When the Hotel cannot accomodate the Guest for a reason provided under paragraph1 of this Article 6. The Hotel will not make charges for the accommodations or services that has not been provided for the Guest.
Article 7 (Registration)
- The Guest shall register with the Hotel the following matters on the check-in date.
- Name, age, gender, address, telephone number and occupation of Guest;
- Nationality, passport number, and port and date of entry into Japan if the Guest is a foreigner who is not a mid or long-term resident of Japan;
- Date and scheduled time of departure; and
- Other matters deemed as necessary by the Hotel.
- f the Guest wishes to make the payment under Article 10 by means other than Japanese currency such as credit card, there may cases where the Hotel will request the Guest to show such payment method at the time of registration under the preceding paragraph.
Article 8 (Available Times of Guest Rooms)
- The Guest shall be entitled to use the guestroom between the check-in time and check-out time as prescribed in each accommodation contract.
- Notwithstanding the preceding paragraph, there may be times when the Hotel may permit the Guest’s use of guestroom during the times other than the times prescribed in the preceding paragraph. In such case, the Guest shall pay an additional fee.
Article 9 (Compliance with Hotel Regulations)
- The Guest shall comply with the Hotel Regulations as prescribed by the Hotel within the Hotel.
Article 10 (Payment of Fee)
- The breakdown of accommodation fee shall be as follows:
Accommodation fee, additional fee, tax and service fee - The Guest shall pay the accommodation fee, etc. to the Hotel at the time of Guest’s departure or upon Hotel’s request in Japanese currency or by other means accepted by the Hotel such as credit card.
- The Guest shall pay the accommodation fee even if the Guest voluntarily does not stay at the Hotel after the Hotel has made the guestroom available to the Guest.
Article 11 (Cases where a contracted room cannot be provided)
- If the Hotel is unable to provide the Guest with the contracted room, the Hotel will, with the consent of the guest, make a effort to arrange other accommodations under the same conditions as far as possible.
- If, despite the provisions of the preceding paragraph, the Hotel is unable to find other accommodation, the Hotel will pay the Guest a compensation fee equivalent to the penalty (up to the full amount of the room charge), which will be applied to the amount of compensation for damages. However, if there is no reason attributable to the hotel for not being able to provide a room, no compensation shall be paid.
Article 12 (Custody of Baggage and Personal Belonging of Guest)
- If the Guest’s baggage arrives at the Hotel prior to the Guest’s arrival, the Hotel will be responsible for keeping such baggage in its custody and for handing it over to the Guest at the time of Guest’s check-in only in the case where the Hotel agrees to do so prior to the arrival of baggage. Same shall apply in case the Hotel accepts the Guest’s request to temporarily keep his, her or its baggage in the Hotel’s custody after the check-out.
- If the Guest leaves without the Hotel’s approval, his, her or its baggage or personal belonging behind after the Guest has checked out the Hotel will discard the baggage or personal belonging as items which the Guest discarded; provided, however, that there may cases where the Hotel will take measures at its discretion such as keeping the baggage or personal belonging in its custody for a certain period and thereafter turning it over to the nearest police station.
Article 13 (Handling of Items Brought by Guest)
- The Guest shall notify the Hotel in advance if the Guest wishes to bring a large amount of cash or valuables. In case the Hotel receives such notice, there may be times when the Hotel will not permit the Guest to bring the cash or valuables to the Hotel at the Hotel’s discretion. There may be cases where the Hotel will not be responsible for any damage to, stain on or loss of large amount of cash or valuables which the Guest brought to the Hotel without notifying the Hotel.
- The Hotel will compensate the Guest for damages for any damage to, stain on or loss of goods or cash which the Guest brought to the Hotel only in the case where the Hotel engaged in intentional misconduct or was grossly negligent.
- With respect to the compensation of damages under the preceding paragraph, the Hotel shall compensate the amount of damages objectively proven or up to one hundred thousand Japanese yen (JPY100,000) in all other cases.
Article 14 (Guest’s Liability)
- If the Hotel incurs any damages due to the Guest’s intentional misconduct or negligence, the Guest shall compensate the Hotel for such damages.
Article 15 (Entry into Guestroom)
- There may be cases where the Hotel will enter into the guestroom without the Guest’s permission even after the Guest has checked in under any of the following cases:
- When the Hotel provides its service such as cleaning or room service;
- When it is deemed that the Guest is at the risk of engaging in, or has engaged in, any act which is in violation of laws and regulations or any act which goes against the public order or good morals;
- When it is determined that the entry into the guestroom is necessary in accordance with the instructions of police or firefighter; or
- When it is determined that the entry into the guestroom is necessary in order to protect the building or facility of the Hotel.
- When the Hotel has determined that the entry into the guestroom is necessary in order to confirm or ensure safety of the Guest.
These Terms and Conditions may be amended from time to time without a prior notice by an announcement through means prescribed by the Hotel.